Refund policy

We have a 30-day return policy. You may request a return within 30 days of receiving your order.

Eligibility for Return To be eligible, the item must be returned in the same condition as received: unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase (receipt or order number) is required.

How to Start a Return Email us at orders@griffinchairs.com with your order number and reason for return. All returns must be pre-approved. Returns sent without approval will not be accepted.

Return Shipping You (the customer) are responsible for paying the cost of return shipping. We recommend using a trackable method. Please ship your return to: 4721  Village Dr, BURNABY, BC V5G 4V7

10% Restocking Fee A 10% restocking fee will be deducted from the refund amount on all approved standard returns.

Damaged or Defective Items Please inspect your order immediately upon delivery. If the item arrives damaged, defective, or incorrect, contact us right away at orders@griffinchairs.com. In these cases, we will provide a full refund (no restocking fee) and may cover return shipping.

Non-Returnable Items Unfortunately, we cannot accept returns on sale items, clearance products, or gift cards.

Exchanges The fastest way to exchange is to return the original item for a refund (following the process above) and place a separate new order for the replacement item.

Refunds Once we receive and inspect your return, we will notify you whether the return is approved. If approved, we will process your refund (minus the 10% restocking fee where applicable) to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the credit.

If more than 15 business days have passed since we approved your refund and you haven’t received it, please contact us at orders@griffinchairs.com.